Frequent questions
If you cannot find an answer to your question below, please contact support@treamer.com

Finding employees

How do I find employees and what are “tasks”?

Tasks are work assignments that you create in the Treamer app. Employees - Treamers, we call them - then apply for these tasks. Tasks are sent to Treamers near you who can then apply for your task. You select the applicant that best matches your task.
Task details include a description of the work, the location where the work is performed, the schedule and the payment you offer. In addition to the payment for the employee, the total price includes mandatory employer’s fees, which Treamer will process automatically for you.

I’m just a regular person, not a company. Can I get people to work for me via Treamer?

Absolutely. Treamer is specifically designed to help common households and private people to find workers for their everyday tasks.
Companies can also use Treamer. If you want to create Treamer tasks as a company, please contact support@treamer.com.

Who is the actual employer in Treamer tasks?

The employer is the person or company that creates the task and selects the employee. The Treamer service only matches work seekers and work providers. However, the Treamer service automatically processes all payments for you, including mandatory employer fees such as pension fees.

How can I create a new Task?

For detailed instructions, please see our user guide. Note that you may have several tasks running at the same time.

How can I contact the Treamer I have selected?

The easiest way to contact the selected Treamer is through the chat feature inside the Treamer app. Pick the right task from the My Tasks list and tap the chat icon.

Can I select multiple Treamers to the same task?

Yes. After selecting the first employee, the Treamer app asks if you wish to hire more workers. If you answer Yes, the task remains published. If you do not need any additional workers, the task is hidden from new applicants.

Finding work

How do I find work with Treamer?

Start by browsing the open Tasks in the Treamer app. When you find a suitable task, apply for the task and wait for the employer’s response. If needed, see our user guide for more information.

Read the task description carefully before applying. Are you the right person for the job? Remember to check the task schedule and note that you cannot apply for several tasks with conflicting schedules.

How do I get paid?

Important: Make sure your profile contains the required payment details (account number, personal identity code and tax percentage). These are needed in order for you to get paid.

Once the employer has paid for the Task in the Treamer app, the Treamer service will pay your salary to your bank account.

How can I contact the employer?

The easiest way to contact your employer is through the chat feature inside the Treamer app. Pick the right task from the My Tasks list and tap the chat icon.

Personal information

Why do I need to sign up with Facebook?

Facebook login allows us to properly identify our users. This is important because the Treamer service involves financial transactions, such as wage payments. We also use Facebook to get your basic profile information ready for you. If you want, you can modify your Treamer profile by changing your profile picture, for example.

Do I have to use my actual name in my profile?

Yes. Treamer matches employers and employees and manages payments. This is why we require that all users use their official names and actual contact details.

Why do I have to provide my personal identity code and other personal information?

Personal details, such as your personal identity code, are required for making and receiving payments. This information is only used for payment purposes and is always kept 100% confidential.

Who can see my profile details?

The employee’s basic profile details, such as your name, photo, description and phone number, are shown to the employers whose tasks you have applied for. The employer’s details, in turn, are shown to work seekers as part of the task details.

How can I close my Treamer account?

Please contact support@treamer.com.

Payments, taxes and additional fees

TYÖNANTAJAN LASKELMA
  • Tarjottu palkkio (2.00 h x 10.00€)
  • Palvelumaksu (sis. ALV 24%)
  • Työeläkemaksu
  • Sosiaaliturvamaksu
  • Työttömyysvakuutusmaksu
  • Veloitettava summa
  • 20.00
  • + 2.40
  • + 0.00
  • + 0.42
  • + 0.20
  • 23.02
PALKANSAAJAN LASKELMA
  • Tarjottu palkkio (2.00 h x 10.00€)
  • Ennakonpidätys (veroprosentti 2%)
  • Työeläkemaksu
  • Työttömyysvakuutusmaksu
  • Maksetaan työntekijälle
  • 20.00
  • - 0.40
  • - 0.00
  • - 0.23
  • 19.37
TYÖNANTAJAN LASKELMA
  • Tarjottu palkkio (2.00 h x 10.00€)
  • Palvelumaksu (sis. ALV 24%)
  • Työeläkemaksu
  • Sosiaaliturvamaksu
  • Työttömyysvakuutusmaksu
  • Veloitettava summa
  • 20.00
  • + 2.40
  • + 0.00
  • + 0.42
  • + 0.00
  • 22.82
PALKANSAAJAN LASKELMA
  • Tarjottu palkkio (2.00 h x 10.00€)
  • Ennakonpidätys (veroprosentti 2%)
  • Työeläkemaksu
  • Työttömyysvakuutusmaksu
  • Maksetaan työntekijälle
  • 20.00
  • - 0.40
  • - 0.00
  • - 0.00
  • 19.60
TYÖNANTAJAN LASKELMA
  • Tarjottu palkkio (2.00 h x 10.00€)
  • Palvelumaksu (sis. ALV 24%)
  • Työeläkemaksu
  • Sosiaaliturvamaksu
  • Työttömyysvakuutusmaksu
  • Veloitettava summa
  • 20.00
  • + 2.40
  • + 0.00
  • + 0.00
  • + 0.00
  • 22.40
PALKANSAAJAN LASKELMA
  • Tarjottu palkkio (2.00 h x 10.00€)
  • Ennakonpidätys (veroprosentti 2%)
  • Työeläkemaksu
  • Työttömyysvakuutusmaksu
  • Maksetaan työntekijälle
  • 20.00
  • - 0.40
  • - 0.00
  • - 0.00
  • 19.60

Will taxes, pension fees and other additional fees be taken care of?

Yes. The Treamer service processes all mandatory employer fees, such as pension, social security and unemployment insurance fees. The Treamer service also processes the employee’s taxes.

When will I get paid?

Treamer will pay the employee’s salary within 14 days after the employer has made the task payment through the Treamer app. The payment is made to the employee’s bank account.

If you feel the payment is delayed for too long, please contact the employer (the task creator) or the Treamer service at support@treamer.com.

The task took longer than expected. Can we change the payment sum afterwards?

Yes. You can define the final sum when making the payment in the Treamer app. When making the payment, the app will ask you for the actual working hours spent for the task. This allows you to change the payment sum.

Why did I receive less money than the full task salary?

Taxes and employee fees (see above) have been deducted from the sum payable on your account. The Treamer service processes the taxes and fees automatically for you.

How can I find out what my tax percentage is?

The employee must enter his or her tax percentage in the Treamer app for taxation purposes. You can check your personal tax percentage in your tax card. If you do not have a tax card, cyou can order one from the tax authorities online or via telephone. For more information, see https://www.vero.fi/en-US/Individuals/Tax_Cards

What is “service fee”?

The service fee is used for running and developing the Treamer service. The employer pays the service fee as part of the total cost for the task. You can see the exact amount of service fee when creating your task.
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